Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our shipping policy to help you understand how we process, ship, and deliver your orders. We partner with Printful, a trusted print-on-demand and fulfillment service, to ensure high-quality products and reliable shipping.

Order Processing Times

  • Processing Time: Orders are typically fulfilled within 2–7 business days after placement. This includes the time it takes for Printful to print, package, and prepare your order for shipping. Weekends and holidays are not included in processing times.

  • Cutoff Times: Orders placed after 5:00 PM (your local time) will be processed the next business day.

Shipping Options and Delivery Times

We offer Standard and Express shipping options for most products, depending on your location and the platform’s available functionalities. Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

Domestic Shipping (United States)

  • Standard Shipping: 3–4 business days after fulfillment.

  • Express Shipping: 2–3 business days after fulfillment (available for select products).

International Shipping

  • Standard Shipping: 5–15 business days after fulfillment, depending on the destination.

  • Canada (Standard DDP): 3–5 business days after fulfillment (up to 12 business days for Atlantic regions).

  • Note: International orders may incur customs fees or handling charges, which are the responsibility of the recipient. These fees vary based on order value, country regulations, and other factors. We recommend including your phone number with international orders to minimize the risk of delivery issues.

Shipping Rates

Shipping costs are calculated based on the product category, weight, and destination. Rates are displayed at checkout and reflect Printful’s fixed Standard shipping rates or real-time carrier-calculated rates (if enabled on our Shopify store). For orders with both Printful and non-Printful products, Shopify automatically combines the lowest available shipping rates from each product group.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this to monitor your package’s progress. If you have questions about your shipment, contact us at twicebornco@gmail.com.

What to Do if Your Order Is Delayed

If your order hasn’t arrived within the estimated delivery time:

  1. Wait 1–2 additional days, as shipments may be delayed due to unforeseen circumstances.

  2. Check your shipping confirmation email for any errors in the delivery address.

  3. Contact your local post office or neighbors to see if the package was delivered to an alternate location.

  4. If you still haven’t received your order, reach out to our customer support team at twicebornco@gmail.com. Please include your order number and details about the issue. We’ll work with Printful to check the latest delivery estimates and resolve the issue promptly.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit:

  • Damaged Products: Email us within 7 days of receiving your order at [insert your support email here] with photos of the damaged items, your order number, and a description of the issue. We’ll work with Printful to provide a replacement or refund as per our return policy.

  • Lost Orders: If your package is confirmed lost by the carrier, contact us at twicebornco@gmail.com. We’ll coordinate with Printful to send a replacement or issue a refund.

Returns and Cancellations

Please review our Return Policy for detailed information on returns, exchanges, and refunds. Key points:

  • Incorrect or Damaged Items: We accept returns for defective or incorrect products. Contact us within 7 days of delivery with photos and order details.

  • Incorrect Shipping Address: If an order is returned to Printful due to an incorrect address or unclaimed package, it will be held at their facility for 30 days. You’ll be notified via email, and we can arrange to reship the order at your expense or issue a refund (excluding shipping costs).

  • Cancellations: Orders can be canceled before fulfillment begins. Once an order is in production, cancellations may not be possible.

Potential Service Interruptions

Occasionally, orders may experience delays due to high order volumes, supply chain issues, or carrier disruptions. We’ll communicate any known delays via our website or email. Thank you for your patience and understanding.

Contact Us

Have questions about your order or our shipping policy? Reach out to our customer support team at twicebornco@gmail.com. We’re here to help!

Last updated: May 22, 2025